Quest Diagnostics Legal Department Phone Number

Don`t think you want doctors to send patients to your lab. I have to send patients to TriCore. No online lab application form. The phone system hung up on me 4 times. Two more times I tried customer service and also ordered supplies, no one answered and hung up. I chose random extensions where I get a human and gave the wrong extension twice! I tried using the company`s email 4 times and declined to send. How does a doctor get lab work on his patients with this company? I am beginning to think that this company is run by the U.S. government. I called about a service I had already paid for to be resubmitted to my insurance company as it was a covered service. I had paid with my HSA card.

I was on hold for a while and then a representative told me they couldn`t find my payment. I have a receipt with information that she says didn`t help. She was rude and put me on hold again. For a long time in the queue almost an hour, then to another representative, who could not help me and put me back on hold, now almost an hour. I then spoke to the supervisor who explained that not all of my service fees had been submitted and that I would have to call back in 45 days. She was helpful but also quite rude. As a customer, I feel like I don`t deserve their rude service. I just asked a question, that`s what customer service is. I`m tired of talking to people who don`t want to do their job, and it seems pretty obvious through their service. Thus was called on 15.02.19 from 13 to 14 hours approximately and all the representatives are called Lisa, Agnès and Stéphanie. I`m really not looking forward to calling back in 45 days.

Quest is ranked number 358 on the 2016 Fortune 500 list and has approximately 2,300 patient sites. The company`s registered office is located at 3 Giralda Farms, Madison, NJ 07940. If you are patient and have a problem, you can call Quest`s customer service number at 1-866-MYQUEST (866-697-8378) and select option 2. I went above and beyond my insurance and after contacting the billing service, they checked my coverage and also agreed that I should decline payment and get the service. I called the boss of gave this order. It does not answer calls and voice messages. Don`t go here, they close the door if they want, it was 9:05, called the number and the manager said there was only one person and they had a family emergency and would be at 10:30 and if I could wait, how do you run a business with a person in an unprofessional way, and if they are sick? Go to the Draper location where the professional staff took me directly. I will recommend to my employer to go with someone else. Quest has to close this location, I will recommend it to the company as well.

My complaint is that at 6:45 am on 27.06.2019, I had an appointment with a transit route, Lancaster NY Quest Lab. There were 2 other patients before me, one was a walk-in closet. A third person entered the wait time in 5 minutes and all three were called before my appointment, more than 30 minutes of wait time. Once called, the phlebotomist quickly knew that I was late and that he was efficient and professional. My frustration is why make an appointment when you first go on my scheduled appointment and then have at least one of the 2 people left with subsequent appointments. I will try this lab again and if the same thing happens, I will not come back. They treated 3 people in 40 minutes with 2-3 employees. It makes no sense. Quest Diagnostics is the least well-organized company in America. I spent two hours foolishly trying to find someone who could help me with a new location that my doctor`s office has been using for two weeks, but no one, no one in Quest Diagnostics even knows it exists. After many automated responses, talking to three people, including someone who is supposed to be at the company`s headquarters, I still don`t have the physical address of this new location.

Not found on their website, not found by the people at Quest, no one, except the people who have used the place, knows it exists. No, I have to ask myself why I want to use this organization. I tried to reach Quest Labs on Old Hook Road in Westwood, NJ for the last 3 hours. No one answers the phone and I need to know what happened to my lab reports because my doctor didn`t receive them. Can you help me? I was with you today at 3343 Sheridan St. in Hollywood, Florida, only to discover that the fax number you provided on your website for the location is incorrect. The front desk gave me the correct number 954-985-2630. I was only able to finish two of my five labs, because when I succeeded with my doctor`s office, your quest office closed. I asked the front desk how it works with other people, they say they go through the same process as you, and the IT department never updates the website. Very terrible service. I gave an apt for 7:10 the girl tells me I`m not on her list, she showed her my confirmation number and it`s not good enough for her! She always tells me that I don`t have an apartment that I take Coumedin.

I did a blood test to get my INR level. the Dr. asked for results the same day. It`s now a day later at 2pm and he still hasn`t gotten any results!! I tried to call the local lab. The number 800, but none is answered. !!! Recently, my granddaughter and I had blood tests at the Quest lab in Palm Coast at 33 Old Kings Road. I have never known such a patient and hostile doctor`s office. I told the “person” in the office that I had done an 8:25 a.m.app on the phone. What is the confirmation number, she asked sullenly. I told him I only remembered the first three letters. She said, “Next time, you`ll have the whole confirmation number with you.” By the way, no one else in the office was waiting to be seen.

While blood was drawn from my 6-year-old granddaughter, the phlobotomist made no effort to calm her down or say anything nice. She was more concerned about capturing information. Finally, she used duct tape to cover the cotton gauze. It hurts when removed and leaves stick marks. When my granddaughter started school, her teacher put on a real bandage.